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Adobe Hacked: Up to 3 Million Customers Affected

Posted on October 4, 2013 9:30 AM by Rob Williams
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It seems we’re just not meant to go too long without dealing with some major security breach, with the latest incident involving Adobe and some 3 million of its customers. Via the breach, attackers made off with customer names, encrypted credit / debit card numbers, expiration dates and other information related to customer orders. It’s somewhat important to note that Adobe believes no decrypted credit / debit card numbers left its systems, which is a little confusing since no decrypted numbers should ever exist on its servers.

We are in the process of notifying customers whose credit or debit card information we believe to be involved in the incident. Customers whose credit or debit card information was involved will receive a notification letter from us with additional information on steps they can take to help protect themselves against potential misuse of personal information about them. We have also notified the banks processing customer payments for Adobe, so that they can work with the payment card companies and card-issuing banks to help protect customers’ accounts.

Adobe Hacked

If in the US, you’re able to take advantage of an Adobe offer to be enrolled in a credit monitoring service for one year, if your card number happened to be one involved here.

Interestingly, it wasn’t only Adobe’s customers that got wrapped-up in all of this, but some of the company’s own products fell victim, too, as the attackers apparently made way with some source code.

At this point in time, Adobe recommends all users reset their passwords here (click ‘Trouble signing in?’)

For a full run-down of the incident, check out the official FAQ.


  • The Focus Elf

    Maybe don’t store that information in the cloud, jerks. <> Never had this problem when I just bought the discs.

    • http://techgage.com/ Rob Williams

      Well, I have an Adobe account because of boxed copies. They just don’t have my financial information.

      • The Focus Elf

        But you know what I mean, I too have had an Adobe account for more than a decade as I think about it, it is still tied to my hotmail account! But up until the new creative cloud suite and the monthly fee they never had my financials either… well now they do. Thank goodness for them Target mucked everything up and I got all new cards.

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