Apple Apologizes for MobileMe Outages, Offers 30 Days Free

In an attempt to respond to customers upset about the initial MobileMe outages and services that were left offline until they were finally fixed, Apple emailed an apology to current MobileMe and .Mac customers. In the email. Apple said, “the .Mac to MobileMe transition was a lot rockier than we had hoped but everything is now up and running,” and mentioned how they misused the term “push” in respect to the 15-minute wait time for changes to email, calendars and contact to sync to the “cloud.”

Subsequently, the company has offered a 30-day extension to the subscription period for current customers, no doubt to make up for the weekend-long instability. However, there was no mention of incorporated real push functionality at a later date in the email, but it is theoretically possible right now at the cost of system resources, because both Windows and OS X don’t have the core push functionality built in.

Apple’s launch of MobileMe last Friday was bumpy with many users not being to login at all, while others had difficulty getting anything to sync properly. Apple on Wednesday recognized those problems and is offering an olive branch to all MobileMe subscribers.