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Apple Having Issues with iPhone Activation and Upgrades, MobileMe
The massive global iPhone launch has left many unfortunate customers without a phone a phone at all. Soon after the iPhone launch in the USA and Canada, Apple’s iTunes activation servers failed, and stumbling AT&T, Rogers and Apple employees were left in confusion. Some people were reportedly sent home with their phones to activate on their own, while others were kept in the store in hopes that the problems would be resolved. General reports around the major news sites indicate that activation from iTunes seems to be a hit or miss. As you may remember, Apple and AT&T had similar problems last year, and the issues were eventually resolved.
Also, for some reason, the new iPhone 2.0 software upgrade automatically pushed through iTunes seems to be rendering some units unusable. The scale of the totally amount of people having problems is not clear, but the interesting thing is that the leaked update found yesterday doesn’t seem to be the cause of the issues other than possible instability, because it is a different build.
Finally, as if things couldn’t get any worse, Apple had a tough time rolling out the MobileMe update, with the site going up and down throughout the day. At the time of writing, the site is up, but new users aren’t allowed to register, and the service is slow for those able to log in. Apple’s online services have been noted for their uptime, but the launch is just underway and there are bound to be problems with the amount of curious users wanting to try out the new features.
Overall, I think Apple was ill prepared tried to do too much in such a short time frame. Since they are partnered so closely with other companies for the iPhone, there is obviously a weak link somewhere along the chain. Still, I’m confident the issues will be resolved eventually, with the question of when being the only one remaining.
Update: According to Engadget, the iTunes activation servers are back online, and the major stores seem to have more phones in stock.