Blockbuster’s Less-Than-Perfect Example Of Good Customer Service

What is it with customer service nowadays? Over the weekend, we posted of an experience that a customer shopping at a Tiger Direct had, where he was harassed by staff and banned from the store because of his refusal to flash his receipt. I thought that was bad, but the Consumerist let’s us in on yet another horror story.

Imagine wanting to rent a movie at a Blockbuster… and politely refusing to sign up for the rewards program, only to be scolded by the store manager. That’s what happened to “Sarah” and her boyfriend just the other evening. It’s a good thing it wasn’t an HD-DVD movie she was after…

A Blockbuster manager responded to reader Sarah’s refusal to sign up for Blockbuster’s rewards program by declaring: “F-ing customers, I’m tired of everyone not listening when they don’t even know what they’re talking about.” Sarah had politely declined to enroll in the program several times before the outburst.

Source: Consumerist