Confessions of a Circuit City Employee

If you’ve read the news here for a while, you’ve probably gained the knowledge that I hate basically all brick and mortar stores. Nowadays, it’s difficult to find one that actually caters to the consumer. Most will purposely deceive their customers and apply methods that are not a far stretch from stealing. Well, Best Buy has been in the limelight for poor customer service many times, but the Consumerist now has a ‘confession’ from a former Circuit City worker.

How bad do things get? If all true, then really bad. His confessions go into detail about their useless protection plans and warranties, computer add-ons and general laziness of the employees. Did you know that they offer you a $30 Windows add-on that comes with the OS to begin with?

When buying a PC you will be asked to have a backup DVD made for a charge of $30. This is done through an application found on all computers, sometimes hidden. You could do it yourself for free. Also, it was very common to sell this on Toshiba laptops. Little do the customers know, it’s already in the box. So we would charge, and do nothing.

Source: Consumerist