Consumer Vista Upgrades Moving at Snail’s Pace

But as the January 30 launch date came and went, customers waiting for their Express Upgrade have found that there’s nothing “express” about it. Some two weeks after launch, few—if any—customers have received their upgrades from major OEMs, despite the fact that you can walk into any retail computer store and pick one up right off the shelves. What gives?

I can think of ten people I know right off that have suffered the same fate, but none of them deal with Dell or HP. I didn’t realize it was such a widespread problem. The reasons mentioned in the article might surprise you.

Source: Ars Technica.