Dell CEO: We’re Losing Our Religion

The e-mail made ample use of broad statements and rhetoric to rally troops around the Dell 2.0 concept, which has a revitalized Dell trying new things like being nice to consumers to get back in the hardware game. In particular, Dell will work to make its management, manufacturing, supply chain and customer service more efficient, CEO Dell said in the memo.

Well, one thing is for sure. Dell needs to do something in order to overtake the likes of Acer and HP, who seemed to really come out of nowhere with killer sales. I vote for better customer service… then I’d respect Dell more.

Source: The Reg