Google Checkout sees poor customer satisfaction

J.P. Morgan surveyed approximately 1,100 customers about their online shopping habits and found that Google Checkout had a relatively quick market penetration of six percent despite having only been open for eight months. However, the company appears to be having some problems with customer satisfaction that could hold Checkout back from growing its market share.

I for one, am upset to hear that Checkout is not well liked thus far. I use PayPal semi-frequently and hate everything about it. Customer service is horrible, fees are high and it’s unreliable. I am not a huge Google fan either, but I am hoping they can alter aspects of their service to at least have it become a good foe against PayPal.

Source: Ars Technica