Our host for the tour was Jason Coon, a long time [H]’er and a Operations Program Manager for Xbox Live. The Xbox Live facilities are located away from the main Microsoft campus in a nondescript three story building with no outside markings other than a small Xbox logo on the front door of the lobby.
This is a great look inside the Operations Center if you have ever been curious. Even if you weren’t, it’s refreshing to see exactly how things are done to assure a smooth online experience. To say this place is well run is a huge understatement!