Lycos Deletes Emails and Says Too Bad!

Lycos email customer Whitney did not access her account for 30 days. This resulted in Lycos deleting over two years worth of email. It isn’t so much Lycos’ policy that’s the problem (though that requires some scrutiny), but the response of the ‘manager of all of Customer Service,’ Mike Jandreau. Apparently he’s not too service oriented, as his exchange with Whitney shows.

This is by far one of the most blatant acts of poor customer service that I’ve ever seen. How would you feel if a customer service rep told you this: “You violated our policy, which is, despite what you say, completely clear. No one is holding anything hostage. Your e-mails have been completely deleted, and no amount of money can now restore them.”

Wow…

Source: Slashdot